Maxima Group is a national not-for-profit organisation valued by individuals, organisations and communities for helping people develop their skills and potential to find jobs.Our passion has made us a leading player in the Federal Government’s Disability Employment Services Program, and consistently rated as one of the country’s top performers in achieving outcomes for Jobseekers. We are driven by a desire to make a real difference and are rewarded every day by the life-changing outcomes we create for many of our inspiring customers.We are currently looking for a Customer Employment Consultant who will ensure customers receive a person-centric, customer focused quality and valued service. The successful applicant will make sure the services are delivered in compliance with relevant legislation, deeds/contracts, service guarantees, standards and codes of conductSome of your key tasks:Ensure customers in Post Placement Support and Ongoing Support are receiving adequate person-centric supportsIdentify any anchors/claims that are not on track and provide advice on intervention requirementsIdentify, develop and implement strategies to ensure customers achieve ongoing sustainable employment outcomes and sustain employment beyond 12 monthsProvide early warning of areas needing immediate action at the national, state, regional, ESA and site levelMonitor and analyse placement and outcome levels and provide reports and recommendationsAdvise DES managers and staff on actions required to meet KPIsThe successful applicant will possess the following skills and attributes:Experience in the employment services industry, preferably Disability Employment ServicesExperience in delivering high levels of customer service in a complex environmentIntermediate to advanced computer skills including Microsoft word, excel and outlookSolid understanding of databases inclusive of ESSCurrent police clearance and relevant working with children/vulnerable people clearances or be willing to obtainKnowledge of Disability Employment Services and/or experience in rehabilitation managementEnergetic and drivenEngaging, emphatic and personableMethodical and structuredWhat do we offer in return?Professional, community-focused and participant-centered team cultureContinuous training and developmentReward and recognition programFlexible, full time roleRegular team building activitiesHealthy lifestyle initiativesExtensive salary sacrificing options (we have PBI status and have salary packaging options through RACV - https://racvsalarysolutions.com.au/) Australia - SA Adelaide

Job Opportunity | Customer Employment Consultant | HR Internal Jobs

Customer Employment Consultant

Maxima Group is a national not-for-profit organisation valued by individuals, organisations and communities for helping people develop their skills and potential to find jobs.

Our passion has made us a leading player in the Federal Government’s Disability Employment Services Program, and consistently rated as one of the country’s top performers in achieving outcomes for Jobseekers. We are driven by a desire to make a real difference and are rewarded every day by the life-changing outcomes we create for many of our inspiring customers.

We are currently looking for a Customer Employment Consultant who will ensure customers receive a person-centric, customer focused quality and valued service. The successful applicant will make sure the services are delivered in compliance with relevant legislation, deeds/contracts, service guarantees, standards and codes of conduct

Some of your key tasks:

  • Ensure customers in Post Placement Support and Ongoing Support are receiving adequate person-centric supports
  • Identify any anchors/claims that are not on track and provide advice on intervention requirements
  • Identify, develop and implement strategies to ensure customers achieve ongoing sustainable employment outcomes and sustain employment beyond 12 months
  • Provide early warning of areas needing immediate action at the national, state, regional, ESA and site level
  • Monitor and analyse placement and outcome levels and provide reports and recommendations
  • Advise DES managers and staff on actions required to meet KPIs

The successful applicant will possess the following skills and attributes:

  • Experience in the employment services industry, preferably Disability Employment Services
  • Experience in delivering high levels of customer service in a complex environment
  • Intermediate to advanced computer skills including Microsoft word, excel and outlook
  • Solid understanding of databases inclusive of ESS
  • Current police clearance and relevant working with children/vulnerable people clearances or be willing to obtain
  • Knowledge of Disability Employment Services and/or experience in rehabilitation management
  • Energetic and driven
  • Engaging, emphatic and personable
  • Methodical and structured

What do we offer in return?

  • Professional, community-focused and participant-centered team culture
  • Continuous training and development
  • Reward and recognition program
  • Flexible, full time role
  • Regular team building activities
  • Healthy lifestyle initiatives
  • Extensive salary sacrificing options (we have PBI status and have salary packaging options through RACV - https://racvsalarysolutions.com.au/)
Recruitment Kit: