National support role, to ensure customers receive industry best servicing within Employment Service programs at Maxima.Full-time role based in Hindmarsh, SASalary sacrifice options availableMaxima is a national not-for-profit organisation valued by individuals, organisations and communities for helping people develop their skills and potential to find jobs.  We are driven by a desire to make a real difference and are rewarded every day by the life-changing outcomes we create for our inspiring customers.  We distinguish ourselves by offering flexible working arrangements and a supportive working environment for our employees. We are now seeking a Customer Experience and Quality Consultant for a newly created role within the Joblink division of Maxima.About the role:Based at Maxima’s head office, you will assist the Customer Experience and Quality Team Manager to ensure customers receive industry best service experiences within Maxima’s Employment Service programs. This will include monitoring customer satisfaction to ensure customers receive a person-centric, customer focussed quality and valued service, through direct and indirect feedback, internal compliance review and reporting on insights to identify areas for improvement. With an understanding and empathetic approach, you will be responsible for raising any areas of concern, including complaints, to ensure activities comply and integrate with the National Standards for Disability Services and other Employment Program specific standards, along with assisting with the monitoring and development of relevant policies, procedures and forms, and the preparation of regular audits.  What you’ll need to succeed: An engaging and personable team player, you will have well developed communication skills, teamed with the ability to quickly build rapport with customers and team members. With an in-depth understanding of customer service principles and practices, coupled with the skills to effectively present information to customers and staff. Experience in Disability Employment Services (DES) or Employment Services industry and an understanding of the Department’s IT System (ESS) is highly desirable, however, proven experience in providing exceptional customer experience via various communication channels, high organisational skills and an ability to learn and be adaptative, will also see you succeed in the role.A newly created role in a growing company, this role is essential to ensure customers receive industry best service experiences within Joblink Employment Service programs and Maxima. Why Maxima?At Maxima we distinguish ourselves by offering family-friendly working hours and a supportive working environment. Be welcomed into a culture of continuous improvement and endless learning opportunities.Salary sacrifice options availableHealthy lifestyle initiatives including discounts on health insurance and gym membershipsProfessional, community-focused and participant-centred team cultureReward and recognition programFlexible working arrangements and monthly rostered day offPaid volunteer leaveHow to ApplyWant to find out more about Maxima and what they have to offer as an employer, visit our website or click the Video link to see why. 55000 AUD Australia - SA Adelaide Hindmarsh 5007
Job Opportunity | Customer Experience and Quality Consultant | HR Internal Jobs

Customer Experience and Quality Consultant

  • NOT FOR PROFIT, COMMUNITY MINDED ORGANISATION
  • SALARY SACRIFICE BENEFITS, INCREASE YOUR TAKE HOME PAY
  • NEWLY CREATED ROLE IN A WELL RESPECTED SA OWNED AND OPERATED COMPANY
  • National support role, to ensure customers receive industry best servicing within Employment Service programs at Maxima.
  • Full-time role based in Hindmarsh, SA
  • Salary sacrifice options available

Maxima is a national not-for-profit organisation valued by individuals, organisations and communities for helping people develop their skills and potential to find jobs.  We are driven by a desire to make a real difference and are rewarded every day by the life-changing outcomes we create for our inspiring customers.  We distinguish ourselves by offering flexible working arrangements and a supportive working environment for our employees. 

We are now seeking a Customer Experience and Quality Consultant for a newly created role within the Joblink division of Maxima.

About the role:

Based at Maxima’s head office, you will assist the Customer Experience and Quality Team Manager to ensure customers receive industry best service experiences within Maxima’s Employment Service programs. This will include monitoring customer satisfaction to ensure customers receive a person-centric, customer focussed quality and valued service, through direct and indirect feedback, internal compliance review and reporting on insights to identify areas for improvement. With an understanding and empathetic approach, you will be responsible for raising any areas of concern, including complaints, to ensure activities comply and integrate with the National Standards for Disability Services and other Employment Program specific standards, along with assisting with the monitoring and development of relevant policies, procedures and forms, and the preparation of regular audits.  

What you’ll need to succeed:

An engaging and personable team player, you will have well developed communication skills, teamed with the ability to quickly build rapport with customers and team members. With an in-depth understanding of customer service principles and practices, coupled with the skills to effectively present information to customers and staff. Experience in Disability Employment Services (DES) or Employment Services industry and an understanding of the Department’s IT System (ESS) is highly desirable, however, proven experience in providing exceptional customer experience via various communication channels, high organisational skills and an ability to learn and be adaptative, will also see you succeed in the role.

A newly created role in a growing company, this role is essential to ensure customers receive industry best service experiences within Joblink Employment Service programs and Maxima.

Why Maxima?

At Maxima we distinguish ourselves by offering family-friendly working hours and a supportive working environment. Be welcomed into a culture of continuous improvement and endless learning opportunities.

  • Salary sacrifice options available
  • Healthy lifestyle initiatives including discounts on health insurance and gym memberships
  • Professional, community-focused and participant-centred team culture
  • Reward and recognition program
  • Flexible working arrangements and monthly rostered day off
  • Paid volunteer leave

How to Apply

Want to find out more about Maxima and what they have to offer as an employer, visit our website or click the Video link to see why.

Recruitment Kit: