Aboriginal and Torres Strait Islander Traineeship Program24 month full time traineeshipGain a nationally recognised Certificate III in Financial ServicesThe OpportunityWestpac and Maxima are seeking motivated people who are passionate about a career in banking. If successful you will be working as a Bank Teller Trainee and you will deliver daily administration support to our customers. Developing relationship management skills you will support our business customers to reach their banking goal.This role is a great way to start your career in banking and finance in a supportive and professional environment with full training provided to set you up for success, while also obtaining a nationally recognised Certificate III in Financial Services.National traineeship wages and conditions apply.Day-to-day duties will include, but not be limited to:Provide day to day support to bankers with administration assistance and completing banking transactions.Find ways to deliver our service promise in every interaction with team members and key stakeholdersMaintain relevant compliance reports and banking transactions to support the bankers in delivering exceptional customer serviceBuild and maintain high quality relationships with team members, customers and business partners.Documentation preparation and management for customer service requirements including liaising with the internal and external customers to ensure effective execution and delivery within service levels.Under the direction of your supervisor, maintain customer database and complete accurate reporting of informationEnsure all activity and administration is consistent with the Bank’s regulatory obligationsWhat we are looking for:Strong communication skillsAttention to detailPrevious work experience desirableBe comfortable working independently and in a teamBe passionate about people and you put the customer at the forefront of everything you doResilient and adaptable to changeBe driven by innovationBenefitsParticipate in Westpac’s Best Banker Programme to obtain professional qualificationsAlign yourself with a strong and nationally recognisable brandObtain a nationally recognised Certificate III in Financial ServicesJob security and career development opportunitiesWork alongside supportive colleagues and managementInnovative and progressive office environment About Maxima Group TrainingMaxima is a not-for-profit national employment services and training organisation, working in partnership with small and large businesses across Australia. We have a successful 30 year history delivering employment outcomes for people of Aboriginal and Torres Strait Islander backgrounds, with approximately 280 Aboriginal and Torres Strait Islanders currently placed in Indigenous Traineeships.Your Host EmployerWestpac is Australia’s first and oldest bank operating for over 200 years and also one of its largest. Westpac Group provides personal, business and corporate banking services, as well as superannuation, investment and wealth management services. Westpac offers its employees many opportunities for career progression and skills development in the banking and financial sectors. How to ApplyPlease note that you must identify as Aboriginal or Torres Strait Islander descent to be eligible for this role.To apply, complete the online application form and attach a copy of your resume and cover letter outlining your suitability for the available role.Only shortlisted candidates will be contacted directly.Applications close COB Friday 7th of August 2020 30000 AUD Australia - NSW Newcastle, Maitland & Hunter Maitland 2320
Job Opportunity | Indigenous Customer Service Trainee | Westpac | Maitland NSW | Maxima Group Training

Indigenous Customer Service Trainee | Westpac | Maitland NSW

  • Aboriginal and Torres Strait Islander Traineeship Program
  • 24 month full time traineeship
  • Gain a nationally recognised Certificate III in Financial Services

The Opportunity

Westpac and Maxima are seeking motivated people who are passionate about a career in banking. If successful you will be working as a Bank Teller Trainee and you will deliver daily administration support to our customers. Developing relationship management skills you will support our business customers to reach their banking goal.

This role is a great way to start your career in banking and finance in a supportive and professional environment with full training provided to set you up for success, while also obtaining a nationally recognised Certificate III in Financial Services.

National traineeship wages and conditions apply.

Day-to-day duties will include, but not be limited to:

  • Provide day to day support to bankers with administration assistance and completing banking transactions.
  • Find ways to deliver our service promise in every interaction with team members and key stakeholders
  • Maintain relevant compliance reports and banking transactions to support the bankers in delivering exceptional customer service
  • Build and maintain high quality relationships with team members, customers and business partners.
  • Documentation preparation and management for customer service requirements including liaising with the internal and external customers to ensure effective execution and delivery within service levels.
  • Under the direction of your supervisor, maintain customer database and complete accurate reporting of information
  • Ensure all activity and administration is consistent with the Bank’s regulatory obligations

What we are looking for:

  • Strong communication skills
  • Attention to detail
  • Previous work experience desirable
  • Be comfortable working independently and in a team
  • Be passionate about people and you put the customer at the forefront of everything you do
  • Resilient and adaptable to change
  • Be driven by innovation

Benefits

  • Participate in Westpac’s Best Banker Programme to obtain professional qualifications
  • Align yourself with a strong and nationally recognisable brand
  • Obtain a nationally recognised Certificate III in Financial Services
  • Job security and career development opportunities
  • Work alongside supportive colleagues and management
  • Innovative and progressive office environment

 

About Maxima Group Training

Maxima is a not-for-profit national employment services and training organisation, working in partnership with small and large businesses across Australia. We have a successful 30 year history delivering employment outcomes for people of Aboriginal and Torres Strait Islander backgrounds, with approximately 280 Aboriginal and Torres Strait Islanders currently placed in Indigenous Traineeships.

Your Host Employer

Westpac is Australia’s first and oldest bank operating for over 200 years and also one of its largest. Westpac Group provides personal, business and corporate banking services, as well as superannuation, investment and wealth management services. Westpac offers its employees many opportunities for career progression and skills development in the banking and financial sectors.

 

How to Apply

Please note that you must identify as Aboriginal or Torres Strait Islander descent to be eligible for this role.

To apply, complete the online application form and attach a copy of your resume and cover letter outlining your suitability for the available role.

Only shortlisted candidates will be contacted directly.

Applications close COB Friday 7th of August 2020

Recruitment Kit: