The OpportunityMaxima in conjunction with Service NSW, are seeking a proactive and motivated Aboriginal or Torres Strait Islander to join a rapidly growing service centre team as a Trainee Digital Service Representative.Throughout this 12-month, fulltime opportunity you will gain a nationally accredited Certificate III in Customer Engagement, hands-on experience, paid training, and continuous mentoring.Our ClientService NSW are an award-winning NSW government initiative delivering improved one-stop services for government customers. Service NSW has been shaped by their customers – who want easier and more online access to government services and a single point of contact.Duties include:Create a positive relationship in all interactions to ensure client satisfactionPromote the adoption of digital services and educate usersAssist customers with digital queries appropriatelyRefer customers to appropriate channel for transactions and complaintsDevelop and maintain a sound knowledge of information resourcesSkills and Knowledge:Ability to provide high quality customer service in a fast-paced environmentExcellent written and verbal communication skillsAbility to work under pressure and to time constraintsStrong organisational and problem-solving skillsCommitted, reliable and hardworkingStrong computer and technology knowledgeHow to Apply:Please note that you must be of Aboriginal or Torres Strait Islander descent to be eligible for this role.Complete the online application form and attach a copy of your resume and cover letter outlining your suitability for the available role.Only shortlisted applicants will be directly contacted.National traineeship wages and conditions apply. 30000 AUD Australia - NSW Port Macquarie & Mid North Coast Taree 2430
Job Opportunity | Indigenous Digital Service Representative Traineeship | Service NSW | Maxima Group Training

Indigenous Digital Service Representative Traineeship | Service NSW

The Opportunity

Maxima in conjunction with Service NSW, are seeking a proactive and motivated Aboriginal or Torres Strait Islander to join a rapidly growing service centre team as a Trainee Digital Service Representative.

Throughout this 12-month, fulltime opportunity you will gain a nationally accredited Certificate III in Customer Engagement, hands-on experience, paid training, and continuous mentoring.

Our Client

Service NSW are an award-winning NSW government initiative delivering improved one-stop services for government customers. Service NSW has been shaped by their customers – who want easier and more online access to government services and a single point of contact.

Duties include:

  • Create a positive relationship in all interactions to ensure client satisfaction
  • Promote the adoption of digital services and educate users
  • Assist customers with digital queries appropriately
  • Refer customers to appropriate channel for transactions and complaints
  • Develop and maintain a sound knowledge of information resources

Skills and Knowledge:

  • Ability to provide high quality customer service in a fast-paced environment
  • Excellent written and verbal communication skills
  • Ability to work under pressure and to time constraints
  • Strong organisational and problem-solving skills
  • Committed, reliable and hardworking
  • Strong computer and technology knowledge

How to Apply:

Please note that you must be of Aboriginal or Torres Strait Islander descent to be eligible for this role.

Complete the online application form and attach a copy of your resume and cover letter outlining your suitability for the available role.

Only shortlisted applicants will be directly contacted.

National traineeship wages and conditions apply.

Recruitment Kit: