Gain a nationally recognised Certificate IV in Information TechnologyWork in a supportive hands-on learning environmentAre you looking to start your career in Information Technology?The OpportunityMaxima in conjunction with our client are currently seeking a motivated individual to complete 24-month information technology traineeship. This client is a large pharmaceutical company based in the western suburbs, supporting several organisations in drug development for the pharmaceutical and biotechnology industry.  The successful candidate would be based at the office in Thebarton.This rewarding entry-level traineeship position will give you the chance to gain valuable hands-on experience to develop skills and knowledge required to be able to succeed within the industry. You will receive paid study time to study towards a (fully paid for) nationally recognised Certificate IV in Information Technology.  Working hours for this role will be full-time from Monday to Friday.National traineeship wages and conditions apply.Duties will include but not be limited to:Handle incoming queries and help desk requests from staffProvide support and troubleshooting, (password resets, printer configurations, break/fix instructions, ticket routing and escalation to internal and external support as required).Liaise with employees extensively with regards to IT systems, problems, proposed solutions.Gather and analyse information about the user’s issue and determine the best way to resolve the problem.Communicate status of issue with users on a regular basis.Document solutions to all new and undocumented user issues.Skills and ExperienceDemonstrate excellent written and verbal communication skillsShowcase initiative, adaptability and motivation in a work environmentWork effectively in a teamCurrent Provisional or Full licence Proven exceptional customer service skillsSound organisation and time managementAbility to follow direction and meet deadlinesRequirementsCurrently hold a national police clearance or be willing for Maxima to obtain oneMust satisfactorily pass a pre-employment medical assessmentAbout Maxima Group TrainingWe manage recruitment, placement and ongoing support of trainees and apprentices on behalf of our host employers. Our aim is to help you kick-start your career into the job or industry of your choice, boost your employment credentials and equip you with the skills and knowledge to be able to succeed in the future.How to ApplyTo apply, complete the online application form and attach a copy of your resume and a cover letter outlining your suitability for the available role.Recent school leavers are strongly encouraged to apply.Please note that only shortlisted candidates will be contacted directly.Applications close COB August 7th 2020 30000 AUD Australia - SA Adelaide Adelaide 5000
Job Opportunity | IT Helpdesk Analyst Trainee | Western Suburbs | Maxima Group Training

IT Helpdesk Analyst Trainee | Western Suburbs

  • Gain a nationally recognised Certificate IV in Information Technology
  • Work in a supportive hands-on learning environment
  • Are you looking to start your career in Information Technology?

The Opportunity

Maxima in conjunction with our client are currently seeking a motivated individual to complete 24-month information technology traineeship. This client is a large pharmaceutical company based in the western suburbs, supporting several organisations in drug development for the pharmaceutical and biotechnology industry.  The successful candidate would be based at the office in Thebarton.

This rewarding entry-level traineeship position will give you the chance to gain valuable hands-on experience to develop skills and knowledge required to be able to succeed within the industry. You will receive paid study time to study towards a (fully paid for) nationally recognised Certificate IV in Information Technology.  

Working hours for this role will be full-time from Monday to Friday.

National traineeship wages and conditions apply.

Duties will include but not be limited to:

  • Handle incoming queries and help desk requests from staff
  • Provide support and troubleshooting, (password resets, printer configurations, break/fix instructions, ticket routing and escalation to internal and external support as required).
  • Liaise with employees extensively with regards to IT systems, problems, proposed solutions.
  • Gather and analyse information about the user’s issue and determine the best way to resolve the problem.
  • Communicate status of issue with users on a regular basis.
  • Document solutions to all new and undocumented user issues.

Skills and Experience

  • Demonstrate excellent written and verbal communication skills
  • Showcase initiative, adaptability and motivation in a work environment
  • Work effectively in a team
  • Current Provisional or Full licence 
  • Proven exceptional customer service skills
  • Sound organisation and time management
  • Ability to follow direction and meet deadlines

Requirements

  • Currently hold a national police clearance or be willing for Maxima to obtain one
  • Must satisfactorily pass a pre-employment medical assessment

About Maxima Group Training

We manage recruitment, placement and ongoing support of trainees and apprentices on behalf of our host employers. Our aim is to help you kick-start your career into the job or industry of your choice, boost your employment credentials and equip you with the skills and knowledge to be able to succeed in the future.

How to Apply

To apply, complete the online application form and attach a copy of your resume and a cover letter outlining your suitability for the available role.

Recent school leavers are strongly encouraged to apply.

Please note that only shortlisted candidates will be contacted directly.

Applications close COB August 7th 2020

Recruitment Kit: