Customer and Library Services Business Traineeship


  • Complete a nationally recognised Certificate III in Business
  • Earn while you learn with no study debt
  • Uniform provided and onsite parking available
  • Work with the community
  • Gateway into a Local Government career

Your Host Employer:

The Town of Walkerville is a small, dynamic and innovative Council which is home to almost 8,000 residents. The Township is the smallest Council in metropolitan Adelaide and covers a land area of 3.5km² in the Eastern metropolitan region. They remain the only Council in metropolitan Adelaide to have retained its ‘Town’ status.

The Role:

Maxima, and the Town of Walkerville, are looking for a motivated individual to undertake a Business Traineeship within the Customer and Library Services team. 

The Customer and Library Services Trainee is responsible for providing administrative, customer service and library support to the team and community.

Throughout this 18-month, fulltime opportunity you will gain hands-on experience, paid training and continuous mentoring towards gaining a nationally recognised Certificate III in Business.

Duties Include:

Community Engagement:

  • Provide high quality customer service to external and internal customers

Customer Service – Contact Centre:

  • Provide efficient first point of contact information and advice relating to Council programs, services and activities
  • Ensure all customer enquires (in person, via telephone, correspondence or through web-based services) are recorded and allocated appropriately
  • Undertake cashier services (in person, via telephone, correspondence or through web-based services)
  • Assist with maintenance of various register/databases and computer based records (customer request, infringements, financial database, building applications)
  • Assist in coordinating bookings for venues and RSVPs for Council events and maintaining community databases

Library Services:

  • Provide backup library services (including circulation, reference queries, local history enquiries, processing payments and administration duties)
  • Actively assist patrons use of the Library resources and equipment (e.g. photocopier, internet, wireless, online catalogues, e-Books and public access computers)

About You:

  • Excellent communication skills, both verbal and written 
  • Strong work ethic, punctual and reliable
  • Great time management and organisation skills
  • Ability to multitask to meet deadlines
  • Friendly and approachable 
  • Thrives working with team environments and independently 

Role Requirements:

  • National Police Check (or willing to obtain)
  • Working with Children Check (or willing to obtain)
  • Satisfactorily complete a Functional Capacity Evaluation
  • Previous customer service experience (desirable) 
  • Strong computer knowledge including Microsoft Office

How to Apply: 

Click Apply and complete the online application form, attaching a copy of your resume and cover letter outlining your suitability for the available role.

Recent school leavers are encouraged to apply.

Please note that only shortlisted candidates will be contacted directly.

National Traineeship wages and conditions apply.

About Maxima:

Maxima is a leading Group Training Organisation – we manage recruitment, placement and ongoing support of trainees and apprentices on behalf of our host employers. We aim to help you kick-start your career into the job or industry of your choice, boost your employment credentials and equip you with the skills and knowledge to be able to succeed in the future.

For further information please visit our website 

At Maxima we are committed to supporting positively diverse and including workforces which value all backgrounds and experiences.  We encourage applications from First Nations Peoples, people from a culturally or linguistically diverse background, people of all gender identities and people living with a disability.

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Apply now