Benefits:
- Complete a fee-free nationally recognised Certificate III in Financial Services
- Position available for Aboriginal and/or Torres Strait Islanders
- Gain paid real-world experience, mentorship, and training to set you up for a successful career in banking
- Receive mentoring and support from a specialised and experienced First Nations Consultant
Your Host Employer:
NAB exist to serve their customers and help their communities prosper. They are focused on what matters most and are here to support you with your banking needs in any way they can. They have been helping customers with their money for over 160 years, serving 10 million customers at over 900 locations through Australia, New Zealand and around the world.
The Role:
Location: Moranbah QLD
Duration: 24-month Traineeship
As a Customer Advisor Trainee, you will support customers with their everyday banking needs. Anything from welcoming customers in store with transaction enquiries, to promoting NAB products and services, assisting you to learn the ropes of the banking industry.
Under the guidance of experienced mentors, your responsibilities will include:
- Respond to incoming and outgoing enquiries
- Recommend and refer financial services and products
- Cash handling, EFTPOS and financial reporting
- Teach customers how to use their new/existing banking product
- Deliver an outstanding, positive service to all customers
- Additional administrative tasks as required
About You:
To be successful in this traineeship, you’ll need:
- Passionate about providing quality customer service
- A proactive attitude and takes initiative
- Ability to work well under pressure
- High attention to detail
- Have good written and verbal communication skills
- Sound knowledge of computers, including Microsoft Office
Eligibility Criteria:
- Identify as Aboriginal and/or Torres Strait Islander
About Maxima:
Maxima’s First Nations Employment Team is here to provide culturally safe and relationship-based practices to build your capacity in being deadly and successful. We provide a collaborative approach when providing coaching and mentoring in First Nations Traineeships, with regular in person visits and continuous support.
For further information please visit our website www.maxima.com.au or email IndigenousEnquiries@maxima.com.au
Only shortlisted candidates will be contacted directly.
National Traineeship wages and conditions apply.
At Maxima we are committed to supporting positively diverse and including workforces which value all backgrounds and experiences. We encourage applications from First Nations Peoples, people from a culturally or linguistically diverse background, people of all gender identities and people living with a disability.
By applying to this position you are consenting to your data potentially being stored on international servers temporarily. Maxima abides by the Australian Privacy Principals, please refer to our privacy policy for more information.
Apply now