Maxima are looking for a friendly, professional and community-minded Customer Experience Representative to join our client’s team.
Working across the Front Counter and Contact Centre, you will be the first point of contact for customers, providing assistance through face-to-face enquiries, phone, email and web chat.
About the Role
You will:
- Deliver friendly, professional and timely customer service.
- Resolve enquiries and provide accurate Council information.
- Process customer requests, payments, bookings and applications.
- Assist with Council services, programs, facilities and events.
- Work with internal teams to resolve customer enquiries.
- Maintain accurate customer records and information.
- Meet customer service standards and KPIs.
- Contribute to continuous improvement and a positive team environment.
About You
You will have:
- Experience in customer service or a customer-focused environment.
- Excellent communication and interpersonal skills.
- The ability to handle challenging situations calmly and professionally.
- Strong organisation, time management and attention to detail.
- Confidence using computers and digital systems.
- The ability to work independently and as part of a team.
- A flexible, resilient and customer-focused approach.
- Experience with cash handling or electronic transactions is desirable.
- Local Government experience is desirable.
Key Requirements
- Flexibility to work across locations and varying conditions.
- Some out-of-hours work may be required.
- South Australian Driver’s Licence is desirable but not essential.
- Relevant background checks apply.
- Commitment to Council’s WHS, policies and procedures.
If you enjoy helping people, solving problems and delivering an awesome customer experience, we would love to hear from you.
Apply now and become part of dynamic team.
Apply now