An exciting opportunity is available for a detail-oriented and customer-focused professional to join a leading South Australian utilities organisation as a Billing Officer. In this role, you will play a key part in ensuring customers receive accurate and timely water usage billing, while supporting account integrity, meter reading operations, and process improvements across the business. This position is ideal for someone who enjoys problem-solving, working with data, and delivering excellent customer outcomes.
About the Role
As a Billing Officer, you will support the end-to-end meter reading and billing process, ensuring customer accounts are managed accurately and efficiently. Working within a collaborative team environment, you will investigate billing queries, monitor meter reading exceptions, process financial reconciliations, and contribute to continuous improvement initiatives.
Key responsibilities include:
- Supporting accurate and timely customer billing and meter reading processes.
- Investigating unusual or out-of-tolerance meter readings and billing discrepancies.
- Managing billing exceptions, intercepts, and account adjustments.
- Conducting account investigations to ensure accurate billing outcomes.
- Processing metering diagnostics and customer account enquiries.
- Completing financial reconciliations and maintaining accurate transactional records.
- Working with internal stakeholders to resolve billing and metering issues.
- Identifying opportunities to improve processes and service delivery.
About You
You are a highly organised administrator with strong attention to detail and a customer-first mindset. You enjoy analysing information, solving problems, and making sound decisions in a fast-paced environment. Your ability to manage competing priorities, communicate effectively, and maintain accuracy makes you a valuable team member.
You thrive in roles that combine customer service, administration, data management, and process improvement, and take pride in delivering quality outcomes.
Required Skills & Experience
- Previous experience in administration, billing, accounts, customer service, or a similar office-based role.
- Strong attention to detail with the ability to investigate and resolve discrepancies.
- Ability to interpret policies, procedures, and regulations.
- Excellent written and verbal communication skills.
- Strong problem-solving and decision-making capabilities.
- Ability to prioritise workloads and meet deadlines.
- Intermediate computer skills with experience working across multiple systems.
- Experience in utility billing, metering operations, or account management will be highly regarded.
Why Join Us?
- Opportunity to work with one of South Australia’s most recognised essential service providers.
- Supportive and collaborative team environment.
- Secure ongoing opportunity with a respected organisation.
- Gain exposure to specialised billing and metering operations.
- Contribute to delivering critical services that support South Australian communities.
- Be part of a business that values continuous improvement, customer service, and operational excellence.
How to Apply
Apply today by submitting your resume outlining your relevant experience. Shortlisted applicants will be contacted to discuss the opportunity in further detail.
Apply now