Senior Refund Point Operator

• Manage and supervise a team of up to ten refund point operators, developing rosters, timesheets, and staffing levels
• Lead all aspects of depot operations, from sorting and counting containers to cash handling, data collection, and financial reconciliation
• Build relationships with commercial customers, event organisers, charities, and community groups to grow the scheme and increase container volumes

Preferred Requirements

• Proven supervisory or team leadership experience, with the ability to manage and develop staff effectively
• Strong customer service skills and experience engaging with diverse stakeholders, including community members and commercial partners
• Competence in data collection, record-keeping, and financial transactions, including cash handling and reconciliation
• Physical fitness and willingness to perform manual handling tasks, operate machinery (forklift, van, high-pressure cleaner, bin tipper), and work in varying outdoor conditions
• Ability to work flexibly, including weekends and after-hours support for City initiatives and events, and to adapt to changing operational needs

Preferred Qualifications

• Formal supervisory or team management qualification, or demonstrated equivalent experience in a leadership role
• Forklift licence or willingness to obtain one
• First Aid certification or willingness to complete training

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